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What is Flex Finance?

Flex Finance is a spend management and requisition platform that helps finance teams and business owners in Africa manage all company spending in one place. With Flex Finance, you save time and money on your business spending and gain 100% control and visibility over every money spent.

Is the Flex app free?

Almost. We charge you only 0.1% of all transactions.

Is Flex Finance suitable for businesses of all sizes?

Yes, Flex Finance is suitable for businesses of all sizes. Our highly customizable platform can be tailored to meet the specific needs of businesses in various industries and sizes. Whether you are a small startup or a large enterprise, Flex Finance can help you manage your expenses more efficiently and effectively.

What support and resources are available to businesses using Flex Finance?

Flex Finance offers customer support to assist businesses with any questions or issues they may have. We also provide resources like user guides and tutorials to help businesses get the most out of our platform.

How does Flex Finance compare to other spend management platforms on the market?

Flex Finance is designed specifically for businesses in Africa, making it a unique and tailored solution for the region. Our platform offers advanced features like real-time visibility, automated expense tracking, and bank-grade security measures, making it a top choice for businesses looking to streamline their spend management processes. It's the only platform that empowers businesses to track spending across web, mobile and cards.

How can I get started with Flex Finance for my business?

To get started with Flex Finance for your business, simply visit our website and sign up for a free trial. Our self-onboarding feature allows you to get started in just 10 minutes, and our customer support team is available to provide assistance if needed.

What is the process for onboarding(Sign-up) my business onto Flex Finance?

Flex Finance offers a self-onboarding feature that allows businesses to sign up and onboard their teams in just 10 minutes. The platform's user-friendly interface and intuitive design make it easy for anyone to use, regardless of their technical expertise. Our customer support team is also available to provide assistance and answer any questions.

What are the security measures in place to protect financial information on Flex Finance?

Flex Finance employs bank-grade security measures to protect sensitive financial information and ensure secure transactions. Our platform's expense wallets are powered by CBN regulated banks, and we use SSL encryption to protect data in transit. Additionally, we have strict internal controls and procedures in place to prevent unauthorized access to user information.

Can Flex Finance be customized to meet the unique needs of my business?

Yes, Flex Finance can be customized to meet the unique needs of your business. Our highly customizable platform allows businesses to tailor workflows for approvals, budgets, and expense policies to their specific needs. This makes Flex Finance a flexible solution for businesses of all sizes and industries.

Does Flex share my data or personal information?

No. Flex will NEVER share any of your data to any third party.

Does Flex require my bank account to be set up?

No. Flex does not request your bank account.

Do i need to enter my card details to sign up?

No. Flex will not ask you to enter your card details to sign up.

What do I do if I have forgotten my password?

- Click on the forgot password beneath the password bar
- Follow the screen prompt.
- You will be directed to provide and confirm your email address (the email address used when you signed up).
- A 5 digit verification code will be sent to the provided email address.
- Enter the 5-digit code provided,
- Input a new password, re-enter the new password again and you are set.

Can I log into the Flex app with another phone?

You cannot be logged into your Flex account from two separate phones at the same time. If you have the app downloaded on two different phones, it can only be one login at a time. If your phone is missing, you can download the app onto your new phone and sign in with your registered email and password to continue using Flex.

Can I create a budget more than the amount I have in my Flex wallet?

Yes, you can. When your budget amount exceeds the amount available on your wallet, you will be prompted to fund your wallet to match your budget.

How do I fund my Flex wallet?

When you set up your wallet on Flex, a unique account number will be given to you. You can then fund your Flex wallet using your personal or business account from any of the registered Nigerian commercial banks

How does the automated Expense tracking feature work on Flex Finance?

Flex Finance uses advanced AI and machine learning algorithms to automatically categorize expenses. The platform eliminates the need for manual data entry, which can be time-consuming and error-prone. The system categorizes expenses, tracks payments, and provides real-time visibility into financial transactions, making it easier for businesses to manage their expenses.

How does Flex Finance help businesses manage their expenses?

Flex Finance helps businesses manage their expenses by providing an automated, customizable, and secure platform that offers real-time visibility into expenses and payments.We are the only platform that enables businesses manage spending across mobile, web and cards.

How does Flex Finance help businesses save money on their expenses?

Flex Finance helps businesses save money on their expenses by providing real-time visibility into expenses and payments, allowing businesses to make informed decisions about their finances. The platform's automated expense tracking also eliminates the need for manual data entry, reducing the risk of errors and saving businesses time and resources.

How do I export all my expenses?

You can log into your account from the web (app.flexfinance.ai) and follow these steps;
- Log into your Flex Account,
- Scroll down to *Transaction History*,
- Click on view more all transactions (deposits and transfers) will be shown,
- On the top right of your screen click “export all transactions’’.
Note: You can click on the deposits column and export all deposits or click on the expenses column and export all expenses.
- Your file will be downloaded as a CSV file and can be viewed in excel.

I can't verify my Bvn?

Please follow the following steps;
- Put your surname first then add your other name (Akinyemi Peter) but make sure its the name that's on your government issued id,
- Put in your bvn.
- Your date of birth should be the year first followed by the month then the day (1986/06/26).
- Add the phone number connected to your bvn.

How do I see my flex account number?

Once you have signed in on Flex, click on the Add Money button,
That will lead to the Fund Account Screen. On this screen, you will see the account number that has been created for you.

Do you send monthly reports?

We send monthly reports at the end of the month in a pdf format consisting of all your business spending for the month.

How do I know the status of my transactions?

We send emails and push notifications to notify you of the final status of your transaction.

What do I do when I send a successful transaction but the recipient didn't receive it?

When you make a successful transfer and the recipient claims not to receive it, please share the session ID of the transaction with the recipient so the recipient can share it with their bank.

What is a Session ID?

A session ID is a unique identifier attached to all transactions made in Nigeria. Each transaction made carries a session ID which can be used to identify the transaction. Just as a fingerprint is unique to all humans, a session ID is unique to all transactions. An example of a session ID is 0001112233495599.

When do I get refunded when a transaction fails?

When you receive email notification that your transaction fails, the amount is automatically and immediately refunded back to your account

What is Approval workflow?

It is a system of checks and balances used by forward-thinking businesses worldwide (big and small businesses).
It's a role-based access privilege that ensures every money that leaves a business is approved by an approver, according to the pre-defined set of rules for financial accountability.

What is Bulk payment?

Pay up to 1000 people at once with just one click. No need for bank codes, instantly transfer money in bulk to all bank accounts automatically

What is Expense tracking?

All your expenses are automatically recorded and categorized as they occur, saving you time in reconciling expenses.

What is Virtual cards?

Create and assign virtual cards to all employees. 100% reliable for handling software subscriptions, international travel, and making any purchases online.

What is Sub accounts?

With Flex sub-accounts, easily create and manage sub wallet accounts for teams, and departments or use it to manage multiple businesses all in one place.

What is Overdraft?

You can request a short-term loan from your account anytime you need it. Overdraft is accessible to businesses that frequently transact on Flex Finance.

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