How can we help?

What is Flex Finance?

Flex Finance is a spend management and requisition platform that helps finance teams and business owners in Africa manage all company spending in one place. With Flex Finance, you save time and money on your business spending and gain 100% control and visibility over every money spent.

Is the Flex app free?

Almost. We charge you only 0.1% of all transactions.

What information do i need to sign up with Flex?

At sign up, you will be requested to provide:
First name and last name.
Email address (a verification code will be sent to the email address you provide).
Your business name.
A strong password (which must contain at least 1 upper case letter and at least 1 number).

How safe and secure is the Flex app?

We take seriously privacy most importantly, your privacy. Your data is encrypted and is also stored in highly secure data centres that use state-of-the-art security and multi-factor access control systems.

Does Flex share my data or personal information?

No. Flex will NEVER share any of your data to any third party.

Does Flex require my bank account to set up?

No. Flex does not request for your bank account.

Do i need to enter my card details to sign up?

No. Flex will not ask you to enter your card details to sign up.

What do I do if I have forgotten my password?

Click on the forgot password beneath the password bar
Follow the screen prompt.
You will be directed to provide and confirm your email address (the email address used when you signed up).
A 5 digit verification code will be sent to the provided email address.
Enter the 5-digit code provided,
Input a new password, re-enter the new password again and you are set.

Can I log into the Flex app with another phone?

You cannot be logged into your Flex account from two separate phones at the same time. If you have the app downloaded on two different phones, it can only be one login at a time. If your phone is missing, you can download the app onto your new phone and sign in with your registered email and password to continue using Flex.

Can I create a budget more than the amount I have in my Flex wallet?

Yes, you can. When your budget amount exceeds the amount available on your wallet, you will be prompted to fund your wallet to match your budget.

How do I fund my Flex wallet?

When you set up your wallet on Flex, a unique account number will be given to you. You can then fund your Flex wallet using your personal or business account from any of the registered Nigerian commercial banks

How do I export all my expenses?

You can log into your account from the web (app.flexfinance.ai) and follow these steps;
Log into your Flex Account,
Scroll down to *Transaction History*,
Click on view more all transactions (deposits and transfers) will be shown,
On the top right of your screen click “export all transactions’’.
Note: You can click on the deposits column and export all deposits or click on the expenses column and export all expenses.
Your file will be downloaded as a CSV file and can be viewed in excel.

I can't verify my Bvn?

Please follow the following steps;
Put your surname first then add your other name (Akinyemi Peter) but make sure its the name that's on your government issued id,
Put in your bvn.
Your date of birth should be the year first followed by the month then the day (1986/06/26).
Add the phone number connected to your bvn.

How do I see my flex account number?

Once you have signed in on Flex, click on the Add Money button,
That will lead to the Fund Account Screen. On this screen, you will see the account number that has been created for you.

What is Approval workflow?

It is a system of checks and balances used by forward-thinking businesses worldwide (big and small businesses).
It's a role-based access privilege that ensures every money that leaves a business is approved by an approver, according to the pre-defined set of rules for financial accountability.

What is Bulk payment?

Pay up to 1000 people at once with just one click. No need for bank codes, instantly transfer money in bulk to all bank accounts automatically

What is Expense tracking?

All your expenses are automatically recorded and categorized as they occur, saving you time in reconciling expenses.

What is Virtual cards?

Create and assign virtual cards to all employees. 100% reliable for handling software subscriptions, international travel, and making any purchases online.

What is Sub accounts?

With Flex sub-accounts, easily create and manage sub wallet accounts for teams, and departments or use it to manage multiple businesses all in one place.

What is Overdraft?

You can request a short-term loan from your account anytime you need it. Overdraft is accessible to businesses that frequently transact on Flex Finance.

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